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When Should I Call?

If the situation is considered a maintenance emergency and occurs during normal business hours (Monday-Friday, 9am-5pm)please call our office on 0191 265 8046

If the situation occurs after business hours, please call the Emergency Number on 0777 927 9063. If nobody is available to take your call please leave your name, the address of your property, and a description of the situation. We will get back asap.

 Below are some Key contacts for specific maintenance issues.

Smell Gas?

If you can smell gas please call the gas emergency services on 0800 111 999.

Loss of Gas / Electricity?

If the problem you are experiencing is connected to loss of gas / electric please call your supplier.

Lack of Hot Water?

If your problem is connected to lack of hot water or heating please ensure you have checked the pressure gage on your boiler before reporting the issue to Holmes & Hunters.

Fire or Medical Emergency?

In the case of a medical, fire, or other emergency situation that could involve immediate peril to you or someone surrounding you always call 999.

If you experience an emergency situation, please follow the steps outlined below. As a note, if the problem occurs in the middle of the night it is very unlikely we will be able to dispatch a contractor to the property until the morning, so please try and contain the emergency as best as possible.



What’s defined as an emergency?

The specific definition of a maintenance emergency is: an issue that is dangerous, hazardous, or if not addressed immediately could cause damage to the property or your personal well-being (e.g. flooding, no heat in the winter, or gas leak).

What’s NOT classed as an emergency?

An emergency is not an annoying sound, air conditioning failure, appliance malfunction, drain stoppage and the like, while inconvenient, these are not considered emergencies and will be handled by our office on the following business day.

Entering Without Permission

If Holmes & Hunters determines this work order and all necessary repairs constitutes an emergency, to protect the property from damage or safety issues, we reserve the right to enter the property without tenant permission at the soonest possible time a service technician is available.


If the maintenance issue is resolved before your scheduled appointment, please call to cancel the appointment to avoid being charged for an unnecessary technician visit.


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